Description
The program will help you build appropriate skills in communication, computer literacy, customer service functional domain, and project management.
- Communication modules will equip you with a broad range of skills in General Communication, Business Writing, Public Speaking, and Body Language.
- Computer literacy is an essential requirement of customer service roles and our program will equip you with the Microsoft Office tools covering Outlook, PowerPoint, Word, and Excel. These tools will help you perform administrative and routine tasks effectively. The levels and depth have been adjusted based on proficiency levels expected.
- Customer service functional course will help you understand the role of this function in the organization and how you understand and resolve customer problems and provide solutions that wow your customers.
- Project Management module will help you understand how to manage your projects and workflows better
Course Summary
Features
Premium video tutorials
Personalized Learning
Learn at your own pace
Tests and Quizzes
Award winning instructors
Get Certified
Mobile - Learn on the go
Regularly updated content
Accreditations & Approvals
All courses under each learning path are accredited and approved by one or more of the following bodies as is applicable.
Target Audience
- Customer Service Executives recently promoted to Customer Service Manager positions
- Customer Service Executives aspiring to Customer Service Manager positions
- Experienced professionals from non-customer service functions aspiring to join Customer Service Manager roles
- Startup Co-Founders pursuing customer excellence as a key pillar for their growth.
Instructors
All courses are taught by internationally reputed trainers with relevant accreditations and industry experience.
How Do I Access The Program
- Buy the course online
- Save your payment transaction receipt for any future reference
- Our team will share the credentials to enable you access your course online within 2 business days of payment transfer
Skills - Learning Path
General Skills
- Introduction
- Communication Fundamentals
- How to Introduce Yourself and Make a Great First Impression
- Improve Your Voice
- Eliminate Verbal Tics
- Improve Your Presentations and Speeches
Study Time – 9 Hrs | Video Duration – 2Hrs 40 Min | Lessons – 40
- Course Introduction
- Personal Business Writing
- Business Correspondence Basics
- Internal Communications
- Customer-Facing
- Communications
- Website Essentials
Study Time – 11:30 Hrs | Video Duration – 1Hrs 45 Min | Lessons – 23
- Creating Your Presentation
- PowerPoint Presentations
- Public Speaking Mechanics
- How to Tell Stories
- Conclusion
Study Time – 9:00 Hrs | Video Duration – 2Hrs 36 Min | Lessons – 23
- Introduction to Body Language for Business
- Start to Improve Your Body Language
- Appearances Matter
- Getting in Front of People
- The Toughest Situations: Presentations and Media Interviews
- Ensuring Your Future Success
Study Time – 3:35 Hrs | Video Duration – 1Hrs 40 Min | Lessons – 20
Computer Proficiency
- Course Introduction
- Modern Slide Layouts
- Essential PowerPoint Skills
- Let’s Get Started – Slide Workshop!
- Working with Touch
- Preparing a Presentation for Delivery
- Delivering a Presentation
- The Info Tab
- Printing, Exporting and Sharing
- Course Close
Video Duration – 5Hrs 30 Min | Lessons – 51
- Word Screen Elements
- Essential Formatting Knowledge – the Home Ribbon
- The File Ribbon
- The View Ribbon
- Intermediate Formatting
- Knowledge – the Insert Ribbon
- Essential Page Layout Ribbon
Video Duration – 3 Hrs | Lessons – 42
- References Ribbon
- Custom Styles
- Mailings Ribbon
- Review Ribbon
Video Duration – 1 Hr 40 Min | Lessons – 22
- Introduction
- Email – Sending and Receiving
- Email – Organizing
- Calendar
- Contacts
- Tasks and Notes
- Advanced Features
Video Duration – 3 Hrs | Lessons – 43
- Getting to Know Excel
- Essential Formula Knowledge
- Intermediate Formula Knowledge
- Optimizing Data
- Presenting and Reporting
- Validating and Updating
Video Duration – 2 Hrs 20 Min | Lessons – 25
- Essential Formula Knowledge
- Intermediate Formula Knowledge
- Optimizing Data
- Data Analysis
- Getting and Transforming Data
- Presenting and Reporting
- Validating and Updating
- Advanced Formulas
- Preparing to Deploy
Video Duration – 3 Hrs | Lessons – 33
- The Very Basics
- Sourcing Your Data
- Laying Out the PivotTable
- PivotTable Calculations
- PivotTable Formatting
- Sorting
- Filtering Data
- Extracting Data
- Data Visualization
- Finalization
Video Duration – 3 Hrs 10 Mins | Lessons – 38
- What is Power Query?
- The “BI” (Business Intelligence) Process
- Importing Data
- Appending Tables (Joining Tables by
- Stacking Them Vertically)
- Merging Tables (Joining Tables Horizontally by Matching Data)
- Conditional Logic
- Data Transformation
- Staying Organized
Video Duration – 3 Hrs 24 Mins | Lessons – 33
- What is Power Pivot
- Pivot Table Skill Review
- Getting Data for Power Pivot
- Data Modeling Techniques
- Building Measures with DAX (Power Pivot’s Formula Language)
- Performance Considerations
Video Duration – 3 Hrs 12 Mins | Lessons – 33
Management Skills
- Business Teams
- Team Processes
- Team Communication
- Decision Making and Conflict Resolution
- Team Dysfunction
Video Duration – 2 Hr 15 Min | Lessons – 25
- Understand Leadership Styles
- Understand Your Team
- Purpose Driven Goals
- Overcome Challenges
- Get Leverage
- Implement Strategies
- Perpetuate Teamwork
Video Duration – 1 Hr 40 Min | Lessons – 21
Domain Skills
- Project Management Context
- Project Initiation
- Scope Planning
- Schedule Planning
- Resource Planning
- Estimating
- Project Risk
- Project Execution
- Project Control
- Project Closeout
Video Duration – 3 Hrs 57 Min | Lessons – 48
- Why is Customer Service Important
- The Psychology of Customer Service
- Understanding in Customer Service
- Response and Responsibility
- Empathy in Customer Service
- Clarify, Clarify, Clarify
- Solutions
Video Duration – 1 Hr 37 Min | Lessons – 22
Bulk Orders
Incase you are looking for bulk user licenses, or customized Learning Paths for various Job Roles, reach out to us with your detailed requirements.
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